return or exchange can only be requested within 7 days of delivery receipt confirmation.
goods must be returned in their original packaging and condition.
customers are responsible for any fees incurred by returns shipping and all delivery charges paid will not be refundable.
customers can also return goods to our location for a refund or an exchange (subject to terms & conditions).
please contact us via email firstname.lastname@example.org or phone (852)23382521 to arrange product return or exchange.